Frequently Asked Questions
Please contact our Customer Support Team at help@moxfur.com for more information!
Are you a manufacturer or a trading company?
We are a professional bookshelf and bookcase manufacturer with over 18 years of production experience. Our factory operates modern production lines and specializes in commercial shelving solutions for bookstores, libraries, schools, and retail environments.
Where is your factory located?
You can use our store locator page to find the nearest retail location and view current opening hours.
What industries do you serve?
We serve bookstores, retail shops, public and university libraries, school libraries, children’s reading spaces, and cultural & educational institutions.
How many years of experience do you have in bookshelf manufacturing?
Our team has more than 18 years of experience and has completed hundreds of projects worldwide.
What types of bookshelves do you produce?
We manufacture bookstore display bookshelves, freestanding bookcases, wall-mounted shelving, library double-sided shelves, children’s bookshelves, reading area shelving units, and custom display cabinets.
Can you customize bookshelves for my project?
Yes. You can customize dimensions, materials, finishes, colors, structures, and storage configurations. We also provide design recommendations based on your floor layout.
What materials are available for your bookshelves?
Solid wood, MDF or plywood with melamine, veneer surfaces, powder-coated steel frames, and wood-metal combinations.
Can you match my store or library design style?
Yes. We can customize color, material, and structure to integrate seamlessly with your interior design or brand identity.
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What is your minimum order quantity (MOQ)?
MOQ depends on product type and customization. Flexible quantities are supported, especially for mixed container shipments.
How long does production usually take?
Sample production: 7–15 days. Mass production: 25–45 days. Large commercial projects follow customized schedules.
Do you provide samples before production?
Yes. Samples or prototypes are available to verify structure, materials, and finishing before confirming the final order.
Can you support large commercial projects?
Yes. We coordinate production schedules to meet project deadlines for bulk and project-based orders.
Do you ship internationally?
Yes. We export worldwide, including North America, Europe, Australia, and Southeast Asia.
How are the products packaged for international shipping?
Export-grade packaging includes protective foam, corner guards, heavy-duty cartons, wooden crates for large structures, and palletized container loading.
Can you help arrange shipping?
Yes. We assist with export documentation, container loading, and logistics coordination.
Do the bookshelves require professional installation?
Most products are designed for easy assembly. Installation instructions and hardware kits are included. For large projects, technical guidance and assembly drawings are available.
How do you ensure product quality?
Quality control is performed throughout production, including raw material inspection, in-process checks, structural testing, and final inspection.
Are your products certified?
Yes. All products undergo rigorous quality checks and are certified to meet international standards, including FSC, BSCI, and SGS.
Do you offer OEM or ODM services?
Yes. Services include custom product development, logo and branding customization, private label packaging, and sample testing.
Do you provide after-sales service?
Yes. We offer lifetime support and technical assistance for all our products.
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